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FAQ Support

How to check the algorithm?

IMPORTANT: to check the result of the game the user must have the Server Seed revealed! Find the JSON (game data) located at the bottom of the Roll-ID verification page. Copy it and go to the specially created open source page. Paste the data into the input field, click the "Check" button, make sure we are honest!


I opened a case but didn't get an item. What's the problem??

Sign in your profile and Click on CLAIM button on a target item.


I refilled my account but didn't get the money, why??

You don't get money immediately, please wait for an hour. If you don't get money within an hour, please email us (support@csgo.net), attaching payment details.


I have money on Steam account, but I can't see it here, why?

GGD money is not valid on this site. You have to refill your account separately.


I can't sign in with Steam, case page loads slowly, there are ads everywhere, and site constantly experiences lags, what should I do??

Most likely it is antivirus blocking connection to site, or browser extensions showing ads and probably also blocking connection to site. Please try to disable antivirus and delete suspicious browser extensions. We recommend using Google Chrome.


How to refill balance via PayPal??

There is no direct balance refill. You can buy a G2A gift key card that will add to your balance upon activation..


How to activate purchased G2A Gift Card Key?

Click on the balance refill button, enter the received code in the field for promo codes and click “Balance refill”.


How to refill balance with skins?

1. Press the “Add funds” button. 2. Put in the promotional code (optional). 3. Click “Add funds”. 4. Select the SkinPay method.


Why can't I refill the balance with a card?

1. Make sure that the 3D-Secure function is activated on the card. Enable it and try again.. 2. Try to refill a smaller amount. 3. Try to wait 24 hours and try again. 4. If none of these helps, contact support on the site and provide them with the first 6 and last 4 digits of the card number in the format 123456xxxxxx1234 for error analysis..


What to do if I have “Your Inventory is hidden” error?

You have a temporary trade ban on your Steam account, so you won’t be able to accept Steam trades with items. https://steamcommunity.com/id/me/edit/settings/ Then try to withdraw the item.


What to do if I have “Link verification error”?

You can find the reason and ban period here: https://help.steampowered.com/wizard/HelpWhyCantITrade You have a temporary trade ban on your Steam account, so you won’t be able to accept Steam trades with items.


Are items sold automatically if they are not withdrawn??

Items are sold automatically after a month.


How much money do I need to withdraw items??

There are no such restrictions on the site.


Can't apply promocode?

Warning! If you couldn't find an answer to your question in this section, please email us support@csgo.net


flogo

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